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VERIZON QUICK LINKS: See if you Qualify for Verizon DSL or Verizon FIOS Internet Service!
Verizon FIOS Customer Service Information:
Billing - 1-888-553-1555
Call Mon.-Fri. 8 a.m. to 6 p.m.
Technical Support - 1-888-553-1555
Call 24/7
Verizon DSL Customer Service Information:
Billing - 1-800-567-6789
Call Mon-Fri 8 a.m. to 6 p.m. or Online 24/7
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Verizon Internet Service FAQS
VERIZON DSL FAQS
DSL Technology Basics
How does DSL technology work?
DSL is a broadband technology that carries high bandwidth information to your home over ordinary copper telephone lines. What it means to you is a much faster and smoother connection than dial-up service, so you can surf the Internet and use your phone at the same time. No more busy signals or waiting to get connected to the Internet.
How does DSL technology compare to cable modems?
Cable modems offer service over a shared cable. Multiple users may be connected to the same local cable line. DSL technology provides a dedicated connection to the Verizon Central office so you don't have to share your local access connection with other users and you will always have an open connection available to you.
Will I need an additional phone line for DSL service?
No. Your DSL service will be installed on your existing phone line. This means you can talk on your phone or fax simultaneously and access the Internet at the same time.
Will my current phone features work with DSL technology?
Yes. Adding DSL to your phone line does not affect your other telephone services and features. It will not affect Caller ID, voice mail, call waiting, or other advanced calling features.
Will my phone work if my DSL modem loses power?
Yes. The DSL modem is designed so that your normal telephone service will operate even if the DSL modem is unplugged or otherwise disabled.
What affects my connection speed?
When you connect to the Internet using a DSL modem, the speeds that you will experience will vary based on a variety of factors, including the following:
Features
Can I host a Web page?
Yes. Verizon High Speed Internet packages include 10 MB of Web space and you can also use our Web Builder Tool.
Can I hook up more than one computer with a single DSL connection?
Yes. Verizon offers home networking solutions. To learn more, please visit our home networking site.
Can I access the Internet if I'm traveling?
Yes. Verizon offers Remote Internet Access, so you can dial-up and access the Internet and your e-mail when you're away from your primary connection. Additional charges apply. You can also access your Verizon e-mail from any computer with an Internet connection by using NetMail - at no additional charge.
What happens to my current email account when I switch to Verizon High Speed Internet?
Billing and Account Info
Does Verizon High Speed Internet include unlimited Internet access or will I be charged according to my usage?
Verizon charges a flat monthly fee for Verizon High Speed Internet service. You will not incur additional charges based on your Internet usage.
How do I know that prices won't change in the future or that I won't be charged for features that are currently included?
If you signed up for an annual package, the monthly price(s) stated when you signed up will not change during the 12-month period.
Do I have to purchase a DSL modem and pay an activation fee?
You may be required to purchase a DSL modem and pay an activation fee, but those fees will be disclosed to you before you sign up for Verizon High Speed Internet.
Are Verizon High Speed Internet charges in addition to my current monthly phone bill charges?
Yes. Verizon High Speed Internet monthly recurring charges are in addition to your monthly telephone service charges from Verizon.
Is there a money-back guarantee?
Yes. Our 30-Day Money Back Guarantee provides that if, for any reason, you are not completely satisfied with any Verizon High Speed Internet product, you may cancel your service within 30 days of your service ready date and receive a refund for any fees you have paid to Verizon Online. We only ask that you return the DSL modem and any other equipment we have given you within 30 days of cancellation to avoid any equipment charges.
What type of technical support is available?
We're here for you 7 days a week, 24 hours a day. Online tutorials, user guides, frequently asked questions (FAQs), and our extensive online help and support site are also available.
When will my Verizon High Speed Internet service be active?
In most cases, Verizon High Speed Internet service is active five business days after you place your order. Verizon Online will send you an e-mail with your Service Ready Date once we receive your order.
When does billing begin?
Billing and your 30-day money-back guarantee will begin on your Service Ready Date, which is the date your Verizon High Speed Internet service is activated on your phone line and is ready for use.
How will I be billed for Verizon High Speed Internet service?
Your Verizon High Speed Internet charges will appear as a separate itemized charge on either your telephone bill or credit card, depending on which billing option was available to you or the one that you chose.
Installation
How long will it take to install my new service?
Installation time can vary, however, we recommend that you reserve about one hour. Your self-installation kit includes an easy-to-follow audio-visual, 3-step installation CD.
How do I "self install"?
After you place your order, we will send you a three-step self install kit. The kit will walk you through the installation process, including installing your DSL modem, using DSL filters, and installing your Verizon High Speed Internet software. Instructions are included in the kit, and we're always here to help you with our 24/7 live technical support.
VERIZON FIOS FAQS
FiOS and Speed
What is Verizon FiOS Internet Service?
Verizon FiOS Internet Service is a broadband service designed to provide Internet access with maximum connection speeds of up to 50 Mbps or 30 Mbps downstream and 5 Mbps upstream, depending on where you live. FiOS is provided on our state-of-the-art fiber-optic network. The consumer packages include a standard suite of services including access to newsgroups, up to 9 Verizon.net email accounts, online services, and 10 MB of personal Web space. Optional services are also available for a fee.
Connection speeds are between your location and the Verizon central office serving your location. Actual download and upload speeds will vary based on numerous factors, such as the condition of wiring at your location, computer configuration, Internet and network congestion, and the speed of website servers you access, among other factors. Speed and uninterrupted use of the service are not guaranteed.
How fast is Verizon FiOS Internet Service?
Verizon FiOS Internet Service is the fastest and most powerful connection we've ever offered. With FiOS, you have the choice of several packages to meet your needs. We offer downstream connection speeds (the speed that data is transmitted to your computer) ranging from up to 5 Mbps all the way up to 50 Mbps.
Connection speeds are between your location and the Verizon central office serving your location. Actual download and upload speeds will vary based on numerous factors, such as the condition of wiring at your location, computer configuration, Internet and network congestion, and the speed of website servers you access, among other factors. Speed and uninterrupted use of the service are not guaranteed.
What is connection speed? How is it different than throughput?
Connection speed is the speed that data is transferred between your computer and the Verizon Central Office during your initial connection to Verizon FiOS Internet Service.
Throughput speed refers to the rate that information is transferred to and from your computer. "Download" or "downstream" refers to the speed at which you receive data from the Internet. Examples of receiving or downloading are reading a Web page, downloading a program, or receiving email. ”Upload" or"upstream" refers to the rate that information is transferred from your computer to the Internet. Examples of sending or uploading are sending emailor files.
What affects my connection speed?
When you connect to the Internet using Verizon FiOS, the speeds that you will experience will vary based on a variety of factors, including the following:
Equipment and Networking
What equipment is needed for Verizon FiOS Internet Service?
As part of your Verizon FiOS Internet Service, you will receive a wireless router. Existing FiOS TV customers will use the router provided with their TV service. Your router will enable you to create a home network so that multiple computers can be online at the same time. Your router also contains special diagnostic software that can help us trouble-shoot and correct problems should you experience trouble with your Internet Service. You will need to use the Verizon router with your FiOS Internet service.
In addition, new equipment will be installed at most homes for the Verizon FiOS network. An Optical Network Terminal (ONT) will be installed on the outside of your home or inside your apartment, if one doesn’t already exist. The ONT is typically installed near where your current Network Interface Device is mounted. The ONT power supply will need to be plugged into an indoors electrical outlet, so please ensure that an outlet is located within 150 feet of where the ONT will be installed. A Battery Backup Unit will also be installed inside your home or garage, and it should be located no more than 50 feet from the ONT.
Note: In some apartments or condominiums, the ONT and Battery Backup Unit will be installed in a central location within your building, not inside your home.
Can I hook up more than one computer with a single Verizon FiOS Internet Service connection?
Yes. Verizon FiOS Internet Service offers you the ability to create a home network so that multiple computers can be online at the same time. If this is a new FiOS installation, you will receive a wireless router with your order and you will need to use the Verizon router with your service.
Will the wireless adapters I have already work with Verizon FiOS Internet Service?
Depending on the speed package you ordered, your current adapters may or may not work. We recommend 802.11g adapters for all speeds.
Installation
What's involved in the Verizon FiOS Internet Service Installation process?
Prior to ordering your new Verizon FiOS Internet Service, please check to make sure that your computer meets our system requirements. Our system can verify or you can print instructions on how to manually check all of your computers. When you place your order for FiOS Internet Service, you will schedule an appointment time for a Verizon technician to come to your home to conduct the installation process.
Depending on your location, we may need to bury the new fiber cabling from our area terminal to your home. This will typically take place prior to your installation date, and you are not required to be present for this portion of the installation.
On the day of installation, in most homes, our technicians will need to install an Optical Network Terminal or ONT, typically on the outside of your home if one doesn't already exist. As a safety feature in case of a power outage, the ONT is equipped with a Battery Backup Unit that will be installed inside your garage or home.
In apartments or condominiums, the ONT and Battery Backup Unit may be installed in a central location within your building, or it they may be installed inside your home. In addition, in some apartments or condominiums, an additional modem may be installed, and filters may be placed at each phone jack.
If necessary, our technician will also install special data wiring and any required wall jacks, along with installing and configuring your router on your primary computer.
How long will it take to install my new Verizon FiOS Internet Service?
Installation time can vary based on a number of factors, but we recommend that you reserve about four to six hours for the Verizon Technician to complete the installation of your Verizon FiOS Internet Service. If you have asked for multiple computers to be configured on your order, add an additional 30 minutes per computer. A person 18 years of age or older must be present for the full installation visit.
What is included with the professional installation?
The professional installation for most homes and apartments includes installation of any required network equipment such as the Optical Network Terminal (ONT) and Battery Backup Unit. Our technician will also evaluate the wiring in your home to determine if any existing coaxial or special data wiring, (CAT5 wiring), can be used. If necessary, we will install coaxial or CAT5 from the ONT to your router. The technician will also install any required wall jacks. Depending on your home's layout, the technician will install data wiring through the basement or attic, or along baseboards. Upon arrival, your Verizon technician will review the installation process with you.
In some apartments or condominiums, the ONT and Battery Backup Unit will be installed in a central location within your building, and installation of new data wiring may not be necessary. Your technician will review all details of your installation prior to beginning work on your installation date.
As part of the installation, we will also activate your FiOS Internet service, configure your Verizon Online-provided router and connect and configure one computer. Installation for the primary computer is free with a one-year term and $69.99 with our month-to-month packages. Additional computers can be configured for $75 each, which includes the connection and set up, as well as any wiring needed.
How will I know when my Verizon FiOS Internet Service is ready?
Your Verizon FiOS Internet Service will be up and running after you complete the registration process on the day of your installation. Prior to leaving, the Verizon technician will ensure you are getting the best performance possible by checking your computer settings and updating them if necessary, along with showing you some of the key benefits of FiOS.
Features
Can I host a Web page?
Verizon FiOS Internet Service consumer packages include 10 MB of personal Web space. The consumer offers do not permit customers to host any type of server, personal or commercial.
Can I access the Internet if I'm traveling?
Yes. Verizon offers remote Internet access (mobility), so when you are away from your primary connection, you can dial-up and access the Internet and your email. Additional charges apply.
How many email accounts come with my Verizon FiOS Internet Service?
Verizon FiOS Internet Service includes up to nine Verizon.net email accounts. Multiple email accounts allow other household members to have their own private email accounts or you can have personal and business email accounts.You can set up your additional email boxes with our account management tool.
What happens to my current email account when I switch to FiOS Internet Service?
Your broadband service from Verizon Online includes a free subscription to TrueSwitch software which can forward all of your emails from your old account to your new account for up to 30 days. It even copies over all your old emails and contacts.*
TrueSwitch lets your friends and family know you've moved by sending out email messages informing them of your new email address.
* Accounts may be copied from the following ISPs using the TrueSwitch ISP migration services, furnished by Esaya, Inc: AOL, ATT Worlnet, AT&T yahoo, Charter, Comcast, Compuserve, Cox, Earthlink, Gmail, Juno, Mac.com, MSN/Hotmail, Netscape, OptOnline, PeoplePC, Yahoo email accounts; TrueSwitch is subject to Esaya's Terms of Service and other conditions. Available to Windows PC users only; see additional service and account restrictions when you sign up.
Current Verizon Services (Phone & DSL)
Does Verizon FiOS Internet Service require installing an additional phone line?
No. You will not need an additional phone line. Verizon FiOS does not require a phone line to operate.
Can I use my fax machine and the Internet at the same time?
Yes. Verizon FiOS Internet Service does not affect your other telephone services and features. Certain telephones, answering machines andother telephone equipment not meeting industry standards may not work with service provided on the Verizon FiOS network.
Will my current phone features work with Verizon FiOS Internet Service?
Yes. Your current phone features will work just as they do today. Verizon FiOS Internet Service will not affect Caller ID, Voice Mail, or features like Call Waiting. Certain telephones, answering machines and other telephone equipment not meeting industry standards may not work with service provided on the Verizon FiOS network, however.
What if I have multiple accounts that I receive separate bills for? Will both accounts be put on fiber?
Yes. If you have multiple billing accounts, please call your local business office to place your order and inform the representative that you have multiple accounts. Placing your order online will not guarantee that all accounts will be migrated to fiber.
What will happen if I have multiple phone lines at my home that are on the same bill today? Will all my voice services be put on fiber?
Yes. All fiber-compatible voice services will be migrated to the FiOS network as part of your installation. We will inform you if any of your services are not compatible. If you receive multiple bills for your services at the same location, however, please call your local business office to place your order and inform the representative that you have multiple accounts.
I am already a Verizon Online DSL customer. Can I keep my Verizon.net email address?
Yes. You can keep your same email address when you upgrade to Verizon FiOS Internet Service from Verizon Online DSL. During the registration process for FiOS Internet Service, you will need to indicate that you are an existing Verizon Online customer and already have a Verizon Online User Name and Password. By inputting that information, your current account information will migrate to your new FiOS account.
I'm an existing Verizon Online DSL customer. How can I upgrade to Verizon FiOS Internet Service?
Once your home address qualifies for Verizon FiOS Internet Service, you can upgrade your service and take advantage of the most advanced applications on the Web today. You will be able to maintain your same email address and other great Internet features.
I'm an existing Verizon FiOS Internet Service customer and am moving. How can I keep my Verizon FiOS Internet Service and account?
To learn if you are able to keep your Verizon FiOS Internet Service when you move to a new location, call our Verizon FiOS specialists at the number listed on your Verizon bill for details.
Can I use my DSL Modem, Router, or Cable Modem with my Verizon FiOS Internet Service?
No. At this time you need to use the broadband routers provided by Verizon that have been approved to work specifically with Verizon FiOS Internet Service. These routers contain special diagnostic software that can help us troubleshoot and correct problems should you experience trouble with your Internet connection.
Is FiOS Internet Service compatible with VoiceWing or other VoIP offerings?
Yes. FiOS is compatible with VoiceWing and other VoIP offerings that just require a broadband connection. Depending on the VoIP service you have, some settings may need to be updated on your equipment in order to work the same way it did on your prior broadband connection. Each provider is unique and most operate in a "plug & play" environment with FiOS Internet Service.
Billing
Are Verizon FiOS Internet Service charges in addition to my current monthly phone bill charges?
Yes. Verizon FiOS Internet Service monthly charges are in addition to your monthly telephone service charges from Verizon.
Is there a money-back guarantee with Verizon FiOS Internet Service?
Yes. Our 30-day money-back guarantee provides that if, for any reason, you are not completely satisfied with Verizon FiOS Internet Service, you may cancel your FiOS Internet Service within 30 days of your installation date and receive a refund for any charges you have paid to Verizon Online. We only ask that you return the router and any other equipment we have given you within 30 days of cancellation to avoid being charged an equipment fee or to ensure accurate credit for equipment you have already purchased. Please note: Current Verizon Online DSL customers who move to FiOS Internet service will have their Verizon Online DSL permanently disabled after their FiOS conversion.
Where on my Verizon bill will I see the charges for Verizon FiOS?
Charges for your voice services will appear in the same place as they appear today. Your Verizon FiOS Internet Service charges will appear on the Verizon Online portion of your bill. If you do not have voice service with Verizon, your credit card will be billed for your monthly FiOS charges.
Verizon FiOS Internet Service is billed one month in advance, so your first statement will include prorated charges for the current month, as well as a charge for the following month.
What are the partial charges on my bill?
Monthly charges are prorated according to the number of days you are billed for during your 30-day billing cycle. For example, if you changed speed packages during the middle of your billing cycle, your statement should contain a charge for the old package (according to the number of days in your bill cycle that you were on the old rate plan) and the new package.
Technical Support
What type of technical support is available?
The Verizon Fiber Solutions Center (FSC) provides live technical support 24 hours a day, 7 days a week. Online tutorials, user guides, frequently asked questions (FAQs), and our extensive online help site are also available.
Windows Vista™
Is FiOS compatible with Vista?
The operating system testing for Vista has not been finalized. We expect that Vista will be compatible with all FiOS Internet speeds.
Will my FiOS Internet work if I upgrade my current PC to Vista?
Your FiOS Internet service should not be affected. If you should experience problems with usability after upgrading your PC, go to Microsoft's Vista link at http://support.microsoft.com/ph/11732 or for Microsoft contact numbers go to http://support.microsoft.com/oas/default.aspx?gprid=11732.
Will I need any extra equipment if I upgrade my computer to Vista?
Your FiOS Internet service should continue to operate with existing equipment; however, the testing for Vista has not been finalized.
Is Vista compatible with FiOS online services such as Verizon Yahoo! for FiOS or Verizon FiOS Internet with MSN Premium?
The operating system testing for Vista has not been finalized; however, Verizon Yahoo! for FiOS software and browser are not compatible with Vista at this time.
Does Verizon provide technical support for FiOS subscribers who are upgrading to Vista?
Vista will be supported in the same fashion that Verizon supports existing Operating Systems. We will help answer questions around setting up mail client, firewalls, as well as assisting with basic connectivity to the Internet. All other technical questions should be directed to Microsoft.
I notice that your online help/support tools are not updated for Vista. When will they be updated?
Verizon is currently updating its Online Help and support tools. If you have questions around connectivity and setting up FiOS service and Verizon email accounts, please contact the Verizon FiOS Fiber Solutions Center at 1-888-553-1555. For questions regarding Vista, contact Microsoft at www.microsoft.com.
I have an existing network and just upgraded my Operating System to Vista or, I'm a customer who is setting up a new home network. What do I have to do upgrade/change my network?
Verizon is actively testing Vista and we will assist in answering questions around setting up mail client, firewalls, as well as assisting with basic connectivity to the Internet. All other technical questions should be directed to Microsoft. For questions regarding your home network's compatibility with Vista go to www.microsoft.com, click on Latest Releases, go to Help & Support, and click on Windows Vista Upgrade Advisor for a diagnostic summary.
What routers are compatible with Vista?
Verizon FiOS routers are compatible with Vista. Please note we only support those routers provided by Verizon.
I have FiOS Internet, upgraded to Vista, and have other products such as Verizon Games on Demand and/or Verizon Internet Security Suite and they are not working. Why? How will my billing be handled?
Verizon is currently working to ensure compatibility for Vista with Verizon Games on Demand, the Verizon Internet Security Suite and Verizon Online Back-up & Sharing. NOTE: Verizon will not issue service credits for Vista incompatibility.
Requirements
What are the minimum computer system requirements for Verizon Yahoo! for FiOS?
Verizon Yahoo! for FiOS is made to run efficiently on today's most popular computers. To use Verizon Yahoo! for FiOS, the minimum requirements are:
For your PC:
For your Mac:
Verizon Yahoo! for FiOS supports Macintosh for portal access but not all client services such as the Yahoo! browser, Yahoo! Messenger, etc.
Does Verizon Yahoo! for FiOS software support Macintosh?
Verizon Yahoo! for FiOS supports Macintosh for portal access but not all client services such as the Yahoo! browser, Yahoo! Messenger, etc.
VERIZON WITH YAHOO FAQS
General
What is Verizon Yahoo! For FiOS?
Verizon Yahoo! for FiOS is a premium software service that gives you online protection, mailing and sharing tools from the world’s #1 email service, plus, instant messaging and premium photo services, entertainment options, and advanced customization tools to tailor the Internet to your needs and interests.
Is there a charge for Verizon Yahoo! for FiOS?
No. Verizon Yahoo! For FiOS is provided at no additional charge to you beyond your monthly FiOS Internet Service charge. However, there are premium services, such as downloadable games and music that can be purchased through Yahoo!. After your Verizon Yahoo! for FiOS software is installed, you can review these through Yahoo! and can sign up for them using your credit card.
Do I have to use Verizon Yahoo! for FiOS?
Whether you download and use the Verizon Yahoo! for FiOS software is completely up to you. Using this software is not required to use your FiOS Internet connection.
How is Verizon Yahoo! for FiOS different from Verizon FiOS Internet Service?
Verizon FiOS Internet Service is your high-speed Internet connection, whereas Verizon Yahoo! for FiOS is the software that gives you access to the Yahoo! portal and the features and services provided by Yahoo!.
How will I know how to activate and install my Verizon Yahoo! for FiOS software?
A service technician will come to your home to install Verizon FiOS Internet Service. Verizon Yahoo! for FiOS is included as part of the installation process on your primary computer.
If you do not sign up for Verizon Yahoo! for FiOS at the time of your time installation, you will still be able to sign up at later date. Instructions will be available through Verizon Central at www.verizon.net/verizoncentral, "My Account".
If I am already a Verizon FiOS Internet customer, how do I get Verizon Yahoo! for FiOS?
A service technician will come to your home to install Verizon FiOS Internet Service. Verizon Yahoo! for FiOS is included as part of the installation process on your primary computer.
If you are already a Verizon FiOS Internet Service customer and want to get Verizon Yahoo! for FiOS, visit Verizon Central at www.verizon.net/verizoncentral and go to “My Account” for instructions on how to download the software.
Security & Features
How does Verizon Yahoo! for FiOS help protect my children from inappropriate content on the Internet?
Verizon Yahoo! for FiOS offers free Parental Controls and some of the best anti-spam tools online to help parents manage the sites and content children have access to on the Internet. Verizon Yahoo! for FiOS Parental Controls will help by providing you with fully customizable powerful filtering tools and useful Internet safety tips. These controls can be set for many different age ranges and can be activated by the account holder and applied to each individual user of the service.
You can find out more about Parental Controls by accessing the My Services area from within your Verizon Yahoo! for FiOS Home Page. Yahoo!'s Parental Controls have recently been awarded The National Parenting Center Seal of Approval and iParenting Media's Hottest Products Award.
How does Verizon Yahoo! for FiOS help safeguard my computer against known viruses, spyware and/or hacker attacks?
Verizon Yahoo! for FiOS offers free email AntiVirus protection and computer AntiVirus to help protect from known viruses that may enter through downloads, file sharing or CDs. Many virus protection software products will remove dangerous email attachments, should you try to open them. Verizon Yahoo! for FiOS takes virus protection one step further, by helping to prevent known viruses from even making it into your inbox in the first place.
With Verizon Yahoo! Anti-Spy, you can identify and remove unwanted programs on your computer -- programs that may be serving you "pop-up" ads, tracking your online behavior and even slowing your computer's performance. You will also have the option to install a free Firewall software package which will help block the most common unauthorized access attempts to your computer. You will be able to find out more about these services by accessing the My Account area from within your Verizon Yahoo! for FiOS Home Page.
How will the Verizon Yahoo! for FiOS help shield my inbox from spam?
Verizon Yahoo! Mail offers powerful protection through SpamGuard Plus, which redirects junk mail into a customer's bulk mail folder. Additionally, Verizon Yahoo! for FiOS members can further improve the effectiveness of the spam filtering capability by tagging those messages that are considered spam. Over time, the Verizon Yahoo! for FiOS spam filters learn what you personally consider to be spam and will become that much more effective in keeping junk mail out of your inbox.
In addition, Verizon Yahoo! offers AddressGuard, a premium spam feature that allows you to create hundreds of disposable email addresses. This comes in handy particularly when you need to provide your email address to people and companies you have no history with. Instead of giving out your permanent email address, you can give out a disposable email address. That way, if the disposable email address is abused in any way, you can simply eliminate it to stop the spam from reaching your inbox.
Do I need to use Verizon Yahoo! for FiOS if I already have an email account with Yahoo!?
If you already have a "you@yahoo.com" email account, you can continue to access your mail separately if you wish. However, we highly recommend you give your existing you@yahoo.com account all the benefits of your new Verizon Yahoo! for FiOS. This can be done at no additional charge by linking your “you@yahoo.com” account with your new Verizon Yahoo! for FiOS account during the registration process. Verizon Yahoo! Mail users will also be able to receive messages from multiple email accounts (including @verizon.net and @yahoo.com accounts) in a single inbox.
Can my Verizon Yahoo! Home Page be customized according to my preferences?
Yes! You'll find many tools to quickly and easily change the content, colors, and layout of your Verizon Yahoo! Home Page.
VERIZON WITH MSN PREMIUM FAQS
General
What is MSN® Premium Internet software?
MSN® Premium Internet Software gives you a new way to take advantage of and enhance your super-fast Verizon FiOS Internet connection. Use MSN Premium to access to all of your Verizon FiOS Internet Service account tools as well as smart features only available with MSN Premium.
With Verizon FiOS Internet Service and MSN Premium you can take advantage of:
And much more!
Is there a charge for MSN Premium?
No. MSN Premium is provided as a complimentary service when you sign up for Verizon FiOS Internet Service. However, you can use the Verizon FiOS personalized Start Page as your gateway to the Internet and as a way to access your Verizon FiOS Internet Service account.
Do I have to use MSN Premium?
No. MSN Premium is provided as a complimentary service when you sign up for Verizon FiOS Internet Service. However, you can use the Verizon FiOS personalized Start Page as your gateway to the Internet and as a way to access your Verizon FiOS Internet Service account.
What is the difference between Verizon FiOS Internet Service and MSN Premium?
Verizon FiOS Internet Service is the actual connection that provides you Internet access. MSN Premium is a software solution that provides you with various services and features.
Once I sign up for Verizon FiOS Internet Service, how will I get MSN Premium?
A service technician will come to your home to install Verizon FiOS Internet Service. MSN Premium is included as part of the installation process.
If I am already a Verizon FiOS Internet Service customer, how do I get MSN Premium?
If you are already a Verizon FiOS Internet Service customer and want to get MSN® Premium Internet Software, visit www.verizon.net/betterway for instructions on how to download the software.
Requirements
What are the minimum PC requirements for MSN Premium?
MSN Premium Internet Software is made to run efficiently on today's most popular computers. To use MSN Premium, the minimum requirements are:
For your PC:
VERIZON QUICK LINKS: See if you Qualify for Verizon DSL or Verizon FIOS Internet Service!
For more information about Verizon High Speed DSL Internet Access use the following links:
VERIZON INFO | VERIZON DSL | VERIZON FIOS | VERIZON FAQS