Road Runner High Speed Online - Only $29.95 a month for 6 Months. Free Modem & Installation!

ROAD RUNNER QUICK LINKS: Click Here to sign up for Road Runner High Speed Internet.

How much faster is Road Runner standard than my dial-up connection?
Up to 100 times faster than dial up.*

*The speed comparison is based on Road Runner's maximum download speed of 5.0 Mbps versus the average 28K and 56K modems maximum download speed.

What's the Catch?
There's no catch. Sign up for Road Runner and you'll enjoy the benefits of free with a high speed Internet experience. It's that easy!

What features will I get with Road Runner?

Up to 5 email addresses (in additional to your AOL addresses) so you can set up a unique account for each member of the family.
30 day money back guarantee.
Video mail that lets you turn a plain text email into an exciting video display.
Web mail so that you can access your mail from any computer with an internet connection and a browser.
Chat and instant messenger.
Personal home pages to share school projects, community events or vacation photos.
Access to Movies On Demand and MovieLink trailers and clips of Hollywood favorites.
Road Runner Rhapsody for the music you like – and want to download.
Plus more features are being added all the time to make your Road Runner experience the best it can be.

I use a dial-up connection on a 56k modem. Can you describe how much faster Road Runner is compared to what I use now?
Many factors can influence the delivery of data, particularly once you are out on the Internet. These factors can include how busy the Internet is at the time you're using it, and how many hits the site you are visiting is getting. Road Runner offers speeds up to 100 times faster than traditional dial-up connections over its high-speed network*. And because your local cable company has special "caching" or holding computers, we can put videos, music and popular web sites inside your community's Road Runner for even faster, better delivery. Another factor that influences the speed you get can be the kind of computer equipment you are using. While Road Runner will work as long your setup meets the minimum requirements, users meeting the recommended requirements rather than the minimum requirements tend to experience faster speeds.

Do I need to get a second phone line in order to have Road Runner?
NO! Road Runner service is delivered to your computer through the same cable that brings TV into your home. That keeps Road Runner affordable, too.

My kids like to watch the Discovery Channel, and often would like to get to the Discovery web site during a show. If I get Road Runner, can they still watch TV while they are using Road Runner to get to the web site?
Absolutely! In fact, we have heard a lot of families will keep their computer and their TV in the same room, so when a television show makes reference to more information on the web site, the kids can go to Road Runner and investigate while the show is still playing. It's a great technique for educational and news events. We even provide TV listings on Road Runner so that you can plan your family TV viewing along with using the Internet all at the same time.

Right now, I'm paying for an extra phone line and my dial-up service: do I need to keep them if I get Road Runner?
Not unless you enjoy the expense. Road Runner costs about the same as having that extra phone line and dial-up service, plus you get all the time-saving benefits!

You mention broadband a lot. What IS broadband and why does it matter?
Broadband connections allow more information to be transmitted in a given amount of time. It's a bit like putting more lanes on a highway -- more cars can travel on it at the same time. The benefits of having a broadband connection to the Internet are faster access to the Internet and more and varied media services than you can get on a narrowband, or ordinary phone, connection.

What is Road Runner Premium?
Road Runner Premium is a wonderful product for people who enjoy online activities such as video news and entertainment, online gaming, sharing photos or people who just appreciate really fast speeds! Road Runner Premium offers speeds of up to 8 Mbps downstream and 512 Kbps upstream.

In my area, I can choose DSL or cable. What's the difference?
Road Runner and DSL are both broadband technologies. There are many differences between them, however. The main ones are outlined below:

DSL is a telephone modem technology that gets to your house through traditional copper wiring.
Figuring out if DSL is available to you can be complex because even if an area is DSL-ready, your house or phone line may not be.
Road Runner uses cable modem technology and is available to you if your home is passed by cable and your cable provider has launched it in your area.
Road Runner provides all the high-speed technology that delivers our comprehensive programming as well as a direct connection to the Internet. Since DSL only provides your connection, to get to the Internet you also have to find, and pay for, an ISP.
Road Runner provides a 30-day money back guarantee if you decide you are not happy with the service. There can be some risk with DSL - to get the lowest price for the service you must agree to lock yourself into a long-term contract even before you have seen how the service will perform.

The DSL providers say that cable modems are "shared" and will slow down when too many people in my neighborhood come online. Is that true?
Thank you for asking. Truth is, ALL Internet technologies, including DSL, are shared and no one can guarantee or control speed, due to variables inherent to the Internet. What the DSL companies want you to believe is that cable modems will slow down when more users come online and that DSL does not slow down because it is "dedicated", not shared. There are two other things you should know about DSL and speed.

DSL slows down the further you live from their facilities.
DSL's "dedicated" connection is only for the short distance between your home and their facilities. From that point on, it is pooled with all other traffic.

One DSL provider even built a series of marketing campaigns around this message. However, the DSL provider was instructed by a court of law to stop running the campaign because the message was not true. It is not true because a properly designed and managed cable modem system (such as Road Runner's) accommodates the popularity of the service.

It is one of Road Runner's major priorities to take all the appropriate steps regarding design, management and capacity that maintain a high-quality, high-speed online experience for our subscribers.

I hear about computers and Internet security in the media. Can you tell me what Road Runner does to protect its users' security?
We take security, yours and ours, seriously. For our part, we've designed Road Runner's cable modems to deliver data only to the address that has been assigned to your computer. This prevents the interception of data that any user sends or receives. In addition, the modems we use support the encryption of data sent to and from the computer. That adds a layer of security you can't get with phone modems. Many computers and operating systems include features that allow you to share files or printers with other computers on a home network. These features are designed to allow you to decide what, and what not, to share with other users. This sort of "sharing" has to be set up in a specific, safe way or you may be open to a security risk when you connect to the Internet via dial-up, DSL or cable modem. For this reason, Road Runner specialists will secure file and print-sharing on your computer when installing our service. We may also recommend that you safeguard your computer with a password.

I'm not an technology expert. What sort of help and support does Road Runner offer?
It can be wildly frustrating to have a problem you can't solve. Our world-class customer service provides many help resources available to Road Runner customers:

Web-based Help and Member Services
How-To Tutorials, Network Status
Road Runner Medic - a cutting-edge diagnostic and repair tool that assists even when you're not connected.
Technical Chat-- where you can chat live one-on-one with Technical Support representatives.
Technical Email Support --where you can get answers in hours, not days!
Technical Telephone Support-- where you can speak directly to a Technical Support representative.

How many email accounts will I get and how do I set them up? Can I send email to anyone, or just other Road Runner customers?
With Road Runner you can receive and send email to anyone, anywhere! The number of email accounts is determined by your local cable provider. When the Road Runner technician installs your service, he/she will set up your email account. You will have your own Online Account Management system to create and manage the additional accounts that come with your Road Runner service. This allows for sub account identities to be created and deleted as needed.

I've seen the Road Runner computer screen at a neighbor's house. Do I get that when Road Runner is installed?
Yes! Our customized version of Internet Explorer, the browser that makes it possible to see all the great information on Road Runner and on the Internet, comes free with your Road Runner subscription AND CAN BE PERSONALIZED. It has special features you won't get anywhere else. Of course, if you choose to use a different browser, you are able to do that easily -- we don't lock you into a particular browser choice.

There are members of my family that are interested in building their own web site for school projects. What does Road Runner offer for them and how hard is it to use?
Road Runner hosts personal home pages for their users. What do our customers use them for? Middle school history projects with links to web sites. High school drama group announcements. School club meeting schedules. Community sports leagues_the list is endless! Detailed online instructions for creating and publishing web pages are available for novice users. And if you have an experienced user in your home, they can update their home page directly using FTP (file transfer protocol, a method of sending the information from your computer to the Road Runner web page computer).

We'd like to have our kid's computers and the family computer connected to Road Runner. Do you offer any type of networking?
It can be frustrating when the kids are doing research, gaming, and chatting online?and you want to check your email or do some shopping. In some areas, Home Networking is available. Home networking provides the same great speed and always on access to all your computer(TM)all from a single Road Runner connection. There? no expensive equipment to buy, and a technician can install it quickly. Check your local provider find out if Home Networking is available in your area, and to learn more about low monthly fees and simple installation for home.

For more information about Road Runner High Speed Internet Access use the following links:

ROAD RUNNER INFO | ROAD RUNNER FAQS

Road Runner High Speed Online has over 6.9 million Cable Internet Subscribers available in the following service areas: