PEOPLEPC QUICK LINKS: Sign up for PeoplePC Accelerated or PeoplePC Security Plus.
PeoplePC Customer Service Information
Email Customer Service: member.services@peoplepc.com
Email Technical Support: tech.support@peoplepc.com
For billing and membership related questions: 1-888-587-9669 (Customer Service)
PeoplePC's Customer Service department is available Monday-Friday 9:00 AM-9:00 PM EST
PeoplePC's Technical Support department is available 24/7
Technical Support for PeoplePC Online members: Technical Support calls for PeoplePC software installation issues are free by calling 1-877-947-3327. All other technical support related calls are $1.95 per minute and can be handled 24 hours a day by calling: 1-900-285-8333
PeoplePC Accelerated FAQS
What is
PeoplePC Online Accelerated?
PeoplePC Online
Accelerated is a new, unlimited Internet access product from
PeoplePC that accelerates your web surfing using your
existing phone jack and modem - no extra hardware is
required! When you sign up for PeoplePC Online Accelerated
you'll get all the features of PeoplePC Online plus
Accelerator technology to help you surf up to 5X faster.*
This includes Smart Dialer technology for fast reliable
connections and more access numbers than the "big" guys.
What does PeoplePC Online Accelerated accelerate?
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Web pages - HTML, markup and JavaScript | |
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Streaming media, audio and video files | |
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Graphics and photos - including jpeg and gif images and most Flash images and animation | |
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Most banner ads | |
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Secure pages, such as those used for online banking and credit card forms | |
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All browser-based emails (Web Mail) | |
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Files downloaded outside your browser using FTP | |
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All emails that contain images - even when read in a dedicated email program like Outlook Express | |
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Email attachments | |
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How
does PeoplePC Online Accelerated work?
PeoplePC Accelerated is
designed to accelerate the web sites that you visit
regularly. So, the more you visit your favorite sites, the
faster the pages will load!
PeoplePC Accelerated speeds up the delivery of web pages in
three ways:
1.Compression. PeoplePC Accelerated
delivers text and graphics more efficiently, using a
compression technology that significantly reduces
the size of web pages and page elements sent to your
browser.
2.Caching. PeoplePC Accelerated
retains and re-uses web pages and page elements that
you have previously viewed. Your web pages will load
faster the more you use PeoplePC Accelerated.
3.Persistent Connections. PeoplePC
Accelerated uses techniques to manage and optimize
the communication between your modem and our network
of servers through a persistent connection. This
eliminates the time wasted re-establishing and
closing TCP/IP connections over a modem.
Will
PeoplePC Online Accelerated work on my computer?
Below are the system
requirements for PeoplePC Online Accelerated:
Computer/processor: 486DX/66 MHz or higher processor
Operating system: Windows 98, Me, 2000 or XP
Memory: For Windows 98, Windows Millennium, and Windows 2000
- 64MB RAM minimum. For Windows XP - 128MB RAM minimum
Hard drive space: 135MB available hard drive space
Mouse: Windows-compatible mouse
Modem: 28.8K baud or better
Video: SVGA with 256 colors for 800x600 pixels or better
How
fast is PeoplePC Online Accelerated?
PeoplePC Online
Accelerated lets you surf the web up to 5X faster than
regular dial-up. It retains and re-uses web pages that have
been sent to your computer - so the longer you use PeoplePC
Online Accelerated, the faster your web pages will load.*
How
reliable is PeoplePC Online Accelerated?
PeoplePC Online
Accelerated has more local access numbers than AOL and the
other "big" guys. Our Smart Dialer technology makes it easy
for you to choose multiple access numbers in your area, and
then automatically selects a fast, reliable connection each
time you log on.
Does
PeoplePC Online Accelerated speed up the retrieval and
delivery of email?
PeoplePC Online
Accelerated accelerates Web-based email (such as Hotmail,
Yahoo, etc.) text including plain text, HTML, markup and
JavaScript and the most common forms of graphics (GIFs,
JPEGs, and most Flash graphics). PeoplePC Online Accelerated
also speeds up embedded HTML images in Outlook Express
email.
Is
PeoplePC Online Accelerated compatible with personal
firewalls and ad blockers?
PeoplePC Online
Accelerated is compatible with most ad blockers, popup
stoppers, personal firewalls, and other utilities. In some
cases, minor configuration of PeoplePC Online Accelerated or
other products is needed.
PeoplePC Security Plus FAQS
What is
PeoplePC Security Plus?
PeoplePC Security Plus includes
Unlimited Internet Access plus our new PeoplePC Internet Security
Pack, for comprehensive online protection, as well as free
Accelerator technology so you can surf the web up to 5x faster than
regular dialup.
What is
PeoplePC Internet Security Pack?
PeoplePC Internet Security Pack
is a comprehensive set of Internet security tools created to help
you protect your computer from harmful viruses and keep your private
information safe from online hackers and intruders. The Internet
Security Pack is included with our PeoplePC Security Plus service.
Will PeoplePC
Internet Security Pack work on my computer?
If your computer meets the
following minimum requirements:
Operating System:
Windows XP Service Pack 2 only
Processor:
Pentium 233mhz or higher
Memory:
128MB RAM or more
Hard drive space:
128MB or more
Modem:
28.8 baud or better
Internet Browser:
Internet Explorer 5.5 SP2 or higher
NOTE:
If you have existing Anti-Virus or Anti-Spyware software on your
computer, it must be uninstalled before using PeoplePC Internet
Security Pack. The Internet Security Pack installation will
guide you through this process.
What features
are included?
PeoplePC Security Plus comes with
the following features:
- Virus/Spyware Protection- Comprehensive tools help protect your computer from harmful viruses.
- Firewall- A protective barrier that keeps out malicious hackers and online intruders.
- Phisher protection- Our Scam Guard Auto-detection alerts you to 'phishing' sites looking to steal your private information.
- Accelerator Technology- Surf up to 5x faster than regular dial-up.
Will PeoplePC
Internet Security Pack work with my existing Internet security
software?
If you have existing Anti-Virus
or Anti-Spyware software on your computer, it must be uninstalled
before using PeoplePC Internet Security Pack.
I don't have
Windows XP Service Pack 2 on my computer. How can I benefit by
upgrading to PeoplePC Internet Security Pack?
If you aren't already using
PeoplePC Accelerated, then upgrading to Internet Security Pack will
have you surfing the web up to 5 times faster than your normal
dial-up. You will also have access to the PeoplePal toolbar and Scam
Guard which alerts you to malicious web sites looking to steal your
personal information.
I'm not sure if
I have Windows XP Service Pack 2 on my computer or not. How can I
find out?
Just follow these easy steps to
check which operating system is running on your computer.
Step 1 - From your desktop, click on the "Start" button.
Step 2 - Move your mouse over "Settings". You will see the word
"Control Panel" displayed to the right, click on "Control Panel".
Step 3 - You will see a list of options, find and double click on
the link that says "Systems". The window will display what type of
operating system is running. You are looking for both Windows XP and
Service Pack 2.
Will I have to
sign in to the security software each time I get on my computer?
Internet Security Pack will
automatically launch each time you start your computer.
Why should I
uninstall the anti-virus/firewall software currently on my computer?
Is the PeoplePC Security Pack software going to protect me in the
same way?
Yes, your computer will have a
high level of protection using PeoplePC Internet Security Pack.
Depending on the software you are currently running, Internet
Security Pack may provide increased protection since it includes
anti-virus, anti-spyware, firewall, and phisher security protection.
Unfortunately any existing anti-virus/firewall software that is
already installed will interfere with PeoplePC Internet Security
Pack.
How do I
uninstall my existing anti-virus/firewall software?
If this situation applies to your
computer, you will be alerted during the installation process. If
you see a screen prompting you to uninstall existing software, just
follow the short steps below.
Step 1 - You will see a screen alerting you that you have existing
anti-virus software on your computer. Please make a note of the name
of your anti-virus program and write this information down (you will
need it later). The most common names of anti-virus software start
with "Norton", "McAfee", or "Symantec".
Step 2 - Select the button that says "uninstall" and then click
continue.
Step 3 - In the next window scroll down and find the name of the
program that was identified during the installation process (this is
the name you wrote down earlier). Click on that program name and
then click on the button that says "remove".
Step 4 - You will be asked to confirm that you want to remove this
program; click on the "yes" button.
Should you require further assistance with uninstalling your
existing anti-virus/firewall software, please contact the software
manufacturer.
PeoplePC Billing FAQS
Will I have to pay for my telephone charges?
You may incur telephone charges if the phone number you use to dial
up to the Internet is not a charge-free number. Make sure you check
with your phone company to see which number is charge-free. Please
note that PeoplePC is not responsible for any charges you may incur
while connecting over a non-local access number.
How can I pay for PeoplePC Online?
You can pay for your Internet service with a valid Visa, MasterCard,
American Express, or Discover card or have your payments
automatically deducted each month from your checking account
(monthly billing plans only).
When will I be billed?
You will be billed on the anniversary date of your enrollment. If
you pre-pay for your Internet access, you will be charged at the end
of any free trial period.
Will I get a bill in the mail or via email?
No, your credit card will automatically be charged or your checking
account will be automatically debited.
How can I update my credit card or checking account
information?
You can call us at 1-888-587-9669, Option 2 and we'll update it for
you over the phone or click here to update your personal information on our web site.
For more information about PeoplePC Online Internet Access use the following links:
PEOPLEPC INFO | PEOPLEPC FAQS | PEOPLEPC ACCELERATED | PEOPLEPC SECURITY PLUS
