NetZero Internet Access - Get NetZero Platinum or NetZero HiSpeed 3G Free for 1 Month or save even more with annual commitment plans!

NETZERO INTERNET SERVICE QUICK LINKS: Sign up for NetZero Platinum or NetZero HiSpeed 3G

NetZero Internet Customer Service Information

Live Agent Email Support

Get personal assistance via email from a billing or a technical support representative. Available 24 hours a day, seven days a week. Click here!

Report Spam/Unsolicited Email

To report spam, harassing, or otherwise offensive email from a NetZero member, forward the message(s), including full headers, to spamdesk@support.netzero.com. To learn how to enable email headers, click here.

Get one-on-one, personal assistance over phone! Representatives are available 24 hours a day, seven days a week.

Technical Support

NetZero Dialup & NetZero HiSpeed 3G
  In the U.S.,call 1-877-912-5866*
  Canadian users, click here.

NetZero Security - Norton Products
  Call 1-888-818-5673*

* A charge of US $1.95 per minute will apply. You must provide a valid credit card at the time of your call and all fees incurred will be charged to the card provided. You must be at least 18 years old or have a parent or guardian's permission to call.

Billing and Account Questions

Call toll-free at 1-866-841-1442
Note: This phone line is for billing-related calls only; billing agents are unable to answer other types of inquiries.

Account Cancellation

Call toll-free at 1-800-851-7908
Before you call, please have your NetZero email address and your credit card information available, to help us verify your account.

NetZero Internet Service FAQS

Why should I choose NetZero over the competition?
NetZero offers easy-to-use, reliable Internet service with thousands of access numbers nationwide, fast connections, feature-rich email and Email on the Web, and instant messaging compatible with AOL Instant Messenger, ICQ, and Yahoo! All for less than 1/2 the cost of AOL, EarthLink or MSN.

What features does NetZero Platinum, NetZero's premium service, include?
With NetZero Platinum, our premium Internet service, you will get all the benefits of our free basic service, plus great additional features. You will enjoy reliable access to the Internet with up to 250 MB of email storage space and online account management. Plus no pop-ups and fewer advertisements.

What is NetZero HiSpeed 3G?
NetZero HiSpeed 3G is the next generation of dial-up Internet access. It accelerates your Web surfing experience using your existing phone jack and modem and allows you to surf the Web at broadband-like speeds without the high cost of a broadband connection. NetZero HiSpeed 3G includes all the great features of NetZero Platinum, plus:

Surfing so fast, you won't believe it's not broadband
NetZero HiSpeed is now faster than ever. In fact, with 3G technology NetZero HiSpeed is the fastest surfing you can get without paying the high price for a broadband connection.

NetZero Instant On!
Access your email and favorite Web content INSTANTLY, without waiting to connect.

Get Started in Minutes, Connect in Seconds
Sign up today and start surfing faster in minutes, with NO additional equipment. Plus, NetZero HiSpeed 3G connects you to the Internet faster than ever before.

Pop-Up Blocker
Pop-up ads are annoying and can slow down your surfing. Surf with less hassle using Pop-Up Blocker.

NetZero MegaMail w/ Spam & Virus Protection
Enjoy 1GB of email storage - enough room to store thousands of emails, photos and file attachments. Plus get peace of mind knowing your email will be kept safe with the built-in spam and virus protection. And with the easy-to-use Web interface, you can access your email from anywhere.

I'm new to the Internet—is NetZero easy to use?
Of course! Thousands of people join NetZero every day, from beginners to tech-savvy pros. We've made our software easy enough for novices without sacrificing quality for those with more experience. Even the newest user will be surfing around in no time! And if you ever have any questions, NetZero offers free online customer and technical support to help you out. Additionally, live phone support is available for $1.95 per minute. ($2.95 CDN/min in Canada)

How do I make the switch to NetZero and cancel my existing Internet service?
NetZero Platinum and HiSpeed now feature TrueSwitch, a free service that helps you cancel your existing Internet service, notify everyone about your new email address and more!

What is Instant Messaging? Can I use Instant Messaging to chat with friends and family on other Instant Messaging programs including AOL, ICQ and Yahoo?
NetZero offers its members Instant Messaging compatibility which allows you to use popular Instant Messaging programs while on the NetZero service to chat live online with friends and family. You can chat with friends and family using Instant Messaging programs including AOL, ICQ and Yahoo.

Can I access my other email addresses through NetZero?
Yes! NetZero gives you complete access to the Internet so you can use NetZero to get online and check email for other email addresses and accounts that you use. Plus with NetZero you get your own NetZero email address.

Can I have multiple accounts with NetZero?
Yes! You can set up multiple free email addresses with NetZero. Many members of your home can have his or her own email address from just one Internet account.

Can I access my NetZero email away from home?
Yes! It's easy for NetZero members to check their email from the World Wide Web. Just go to the NetZero home page and click on the link to our Email on the Web service. You can get your NetZero email anywhere Internet access is available!

How reliable are NetZero's dial-up connections? How fast are they?
With thousands of access numbers nationwide, NetZero makes it easy for you to get and stay online, with fewer busy signals and disconnects. NetZero allows you to access the Web at dial-up speeds of up to 56 Kbps-the fastest dial-up connection available! Additionally, most of our numbers support the V.90 standard.

What if I need Technical or customer support? How does NetZero help me?
NetZero offers extensive free online support for technical and customer-related issues, accessible directly from our home page. You can also talk live to a NetZero representative for $1.95 per minute ($2.95 CDN/min in Canada).

Will there be any additional expenses, such as phone charges?
NetZero does not charge any additional phone charges. However, depending upon the NetZero access numbers you choose, your location and your calling plan, you may incur toll charges and long distance charges in excess of local service charges on your telephone bill. To find out whether you will incur any charges, and if so, the amounts of such charges, please contact your local telephone company. You are responsible for all such charges.

I have an Apple Macintosh computer. Can I use NetZero?
Yes, we currently offer NetZero Platinum for Mac users.

For more information about NetZero Internet Access use the following links:

NETZERO INFO | NETZERO FAQS | NETZERO PLATINUM | NETZERO HISPEED 3G