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JUNO INTERNET SERVICE QUICK LINKS: Sign up for Juno Platinum or Juno Turbo
Juno Internet Customer Service Information
Live Agent Email Support
Get personal assistance via email from a billing or a technical support representative. Available 24 hours a day, seven days a week. Click here!
Report Spam/Unsolicited Email
To report spam, harassing, or otherwise offensive email from a NetZero member, forward the message(s), including full headers, to spamdesk@support.juno.com.
Get one-on-one, personal assistance over phone! Representatives are available 24 hours a day, seven days a week.
Technical Support
Juno Platinum & Juno Turbo
In the U.S.,call 1-866-491-5866*
Canadian users, click here.
Juno Security - Norton Products
Call 1-888-818-5673*
* A charge of US $1.95 per minute will apply. You must provide a valid credit card at the time of your call and all fees incurred will be charged to the card provided. You must be at least 18 years old or have a parent or guardian's permission to call.
Billing and Account Questions
Call toll-free at 1-888-839-5866
Note: This phone line is for billing-related calls only; billing agents are unable to answer other types of inquiries.
Account Cancellation
Call toll-free at 1-888-811-5866
Before you call, please have your Juno email address and your credit card information available, to help us verify your account.
Juno Internet Service FAQS
Juno's Platinum Service is an enhanced Juno Internet service that features an ultra-thin toolbar without the advertising banners currently included on the free service's JunoPort.
For $9.95 USD per month, you will receive:
Users will continue to receive the same high-quality access to the Internet that they have come to rely on with Juno's service, including:
What is Juno Turbo?
Juno Turbo is an exciting new product from Juno that accelerates your Web surfing experience using your existing phone jack and modem. Juno Turbo INCLUDES your Juno Platinum Service and requires NO additional equipment and NO waiting! It's the high-speed surfing solution with the convenience of dial-up.
What features does Juno Turbo include?
Juno Turbo offers our easy-to-use, reliable Platinum Internet service with thousands of access numbers nationwide and the feature-rich Email on the Web. Juno also allows you to use other popular Instant Messaging programs such as AIM, ICQ, Yahoo, MSN, and Trillian.
In addition to accelerated Internet access, the latest version of Juno Turbo also includes a Pop-up Blocker that prevents most pop-up ads from automatically opening when you browse a Web site.
How fast is Juno Turbo?
The exact amount of acceleration can vary, but with Juno Turbo you will notice a significantly faster experience when you visit Web sites, read your email on the Web, and perform many other Web-based activities.
Why do I need Juno Turbo?
It's fast - With Juno Turbo you will be able to view Web pages faster, download email faster while using offline email clients such as Outlook Express, and read Web-based email in a flash.
It's easy - All you need is a phone jack. Start enjoying high-speed Web surfing today with NO additional equipment and NO waiting.
It's only $14.95 per month - That's 1/3 less than the cost of AOL's regular dial-up service** and just a fraction of the price of most DSL or cable offerings
How does Juno Turbo work?
Before the text and graphics that make up Web pages get sent to you over your phone line, Juno Turbo compresses them using a proprietary technology. Less data is sent so the download of pages and your surfing experience are that much faster! In addition, Juno Turbo stores elements of the Web sites you visit frequently so you do not have to re-download them every time you visit these sites.
What are the hardware and software requirements for using Juno Turbo?
To use Juno Turbo, you must have computer with a Windows-based operating system and the Juno software.
Windows 98 SE/ME/2000/XP
Juno InstaView gives you INSTANT access to your emails and favorite Web content without waiting to connect! Like your coffee machine, you can set Juno InstaView to connect to the Internet daily, at the times of your choice to automatically retrieve your email, local weather, news headlines, and content from your favorite Web site. Then, when you sit down at your computer, the information that's important to you is right at your fingertips--INSTANTLY!
For more information about Juno Internet Access use the following links:
Juno Internet Company Information:
Save $36 Annually with Juno Platinum.
Save $60 Annually with Juno Turbo.
No Credit Card Required
