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AT&T Yahoo Company Information:
AT&T Yahoo! Dial FAQS
How does AT&T Yahoo! Dial differ from other dial-up services?
AT&T Yahoo! Dial provides far more than just an Internet connection. You'll also get a suite of features that make your Internet experience more enjoyable.
Here are just a few of the things that make us better:
Why should I switch to AT&T Yahoo! Dial?
AT&T Yahoo! Dial offers a suite of features that make your Internet experience more enjoyable. Unlike other dial-up services, AT&T Yahoo! gets you online quickly. Switching is a snap - just a couple of clicks will transfer your emails, address book, and bookmarks. And the price is right ? starting at $15.95 per month.
How do I know what my connection speed will be?
Your dial-up connection can be up to 56kbps (kilobits per second). The time it takes for a web page to load is determined by how "heavy" the page is. Pages with lots of graphics and pictures are generally "heavier" than pages that contain mostly text on a white, or solid, background.
Overall, a 56k connection is great for email, instant messaging, and basic web surfing.
How many dial-in numbers do I select?
You can select up to five dial-in numbers, depending on your needs. If you travel, you might want to save numbers for the destinations you frequent, or you may want to choose multiple numbers within your local area. Connection Manager is a great feature that scans your phone list and chooses the numbers to use. And automatic phone list updates will optimize your connection with the latest numbers, so you'll always be in touch.
How do I install AT&T Yahoo! Dial?
You can either download the required software or place your order online and have a CD mailed to you. The software includes a Connection Manager that makes it easy for you to up and running online, and also offers the AT&T Yahoo! Browser, AT&T Yahoo! Messenger, AT&T Dial Connection Manager, AT&T Yahoo! Utilities, Parental Controls, and Internet Explorer 6.0 (if you do not already have 5.0 installed).
What are the minimum PC specifications for an AT&T Yahoo! Dial connection?
AT&T Yahoo! Dial is made to run efficiently on today's most popular computers. The minimum requirements are:
| Windows requirements | |
| · | Windows 95b, 98, 98sb, NTsp5, 2000, ME, or XP |
| · | Minimum 32MB of RAM for Windows 95, 98, or ME; or 64MB of RAM for Windows NT, 2000, or XP |
| · | Pentium 166MHz processor or faster |
| · | 16-bit color video adapter with 800x600 resolution |
| · | 28.8Kbps modem or faster |
| · | 75MB of available hard disk space |
| · | CD-ROM or DVD drive |
| · | Dial-up networking installed |
| Macintosh requirements | |
| · | iMac or Power Macintosh System 8.1 or above |
| · | 24MB of RAM with Virtual Memory "on" (16MB minimum) |
| · | 14.4Kbps or faster modem |
| · | 10MB of available hard disk space |
How can I get help with any technical issues that I may have with the new AT&T Yahoo! Dial service?
Our help web site, email support team, and toll-free technical support staff are fully prepared to assist you with any issues with your AT&T Yahoo! Dial service.
Online Help Center:
Email us:
Call Us: 1-866-722-3425
How does AT&T Yahoo! Dial help protect me from hacker attacks?
With the frantic pace of work and family life, most people don't have much time to think about Internet security. However, it's becoming an increasing concern. That's why AT&T Yahoo! Dial offers free Firewall, free Anti-Spy, and free email Anti-Virus to provide protection from viruses that may enter through downloads, file sharing, or CDs.
You will also have the option to install a free Firewall software package, which will block the most common unauthorized access attempts to your computer.
How does AT&T Yahoo! Dial help me protect my children from inappropriate content on the Internet?
Parental Controls are easy-to-use tools that helps you keep your kids safe online. You can filter out inappropriate content while your kids are browsing the Web. Easy to install and use, Parental Controls let you decide what type of sites and Yahoo! services you and your children can access.
Parental Controls allows you to quickly choose separate settings for each of your children. You can use preset options or customize your settings.
How will AT&T Yahoo! Dial help protect my inbox from spam?
AT&T Yahoo! Mail offers powerful protection through SpamGuard Plus, which redirects junk mail into your Bulk Mail folder. Additionally, you can further improve the effectiveness of the spam filter by tagging the messages you consider spam. Over time, the AT&T Yahoo! spam filters will learn what you personally consider to be spam and will become that much more effective at keeping junk mail out of your inbox.
Messages will remain in your Bulk Mail folder for a minimum of 30 days, unless you delete them yourself. After 30 days, the messages will be subject to automatic removal.
Can my AT&T Yahoo! Dial home page be customized according to my preferences?
Yes! You'll find many tools to quickly and easily change the content, colors, and layout of your AT&T Yahoo! home page.
Does AT&T Yahoo! Dial offer unlimited Internet access or will I be charged according to my usage?
AT&T Yahoo! Dial charges a flat monthly fee for unlimited usage, guaranteed. You will not incur additional charges based on your Internet usage.
How do I know that prices won't change in the future or that I won't be charged for features that are currently included for free?
If you signed up for a six-month package, your price for Internet access is guaranteed for six months. We are committed to providing a competitive price that meets the needs of our customers.
There are premium services, such as additional online storage and online bill pay, which can be purchased separately through Yahoo! with a credit card. Each of those products has their own billing terms which you should read when you sign up for them.
AT&T Yahoo! DSL FAQS
What is Digital Subscriber Line (DSL) service?
DSL is an innovative technology that turns your existing phone line into a multi-channel data-delivery system. One channel transmits voice services exclusively, so you can surf the Web while talking on the phone or faxing. The second channel transmits data downstream at high speeds, and a third channel transmits data upstream.
There are modems at each end of the phone line. One is connected to your computer; one is located at our offices. Working together, they provide a dedicated connection that avoids the need to dial up for access like with traditional analog modem Internet access.
System Requirements:
How is DSL different from other Internet connections?
Dial-up (Analog) Modems
Traditional dial-up modems (often called analog modems) are designed to work over regular copper-wire telephone lines and usually operate at speeds ranging from 28.8K to 56K. The major difference between dial-up and DSL modems is that a dial-up modem works over voice frequencies. Using analog technology, it is unable to accommodate the much faster digital frequencies. DSL streamlines data transmission by using the higher, non-voice frequencies.
Cable Modems
An alternative Internet connection is possible through your cable television line, which has been upgraded to carry data in two directions. Unfortunately, you share your Internet connection with your neighborhood using this method, so there is a possibility of slowdowns during peak-use periods.
DSL Modems
DSL technology provides a dedicated service over an existing local connection to our central offices. With this connection, you don't have to share local access with other users.
How fast is DSL?
AT&T Yahoo! High Speed Internet is offered in several packages with download speeds ranging from 768kbps to 6.0 Mbps. Through an AT&T Yahoo! High Speed Internet connection you have the ability to download files and surf the Internet at very high speeds. Exact throughput speeds experienced will vary based on several factors, including the distance between your home and our central office, the condition of your line, traffic on the Internet, and the performance of servers hosting web sites you visit.
What are the minimum PC specifications for an AT&T Yahoo! High Speed Internet connection?
AT&T Yahoo! High Speed Internet is made to run efficiently on today's most popular computers. To use AT&T Yahoo! High Speed Internet, the minimum requirements are:
PC Requirements:
Macintosh Requirements:
What are the minimum PC specifications for the AT&T Yahoo! Browser?
Most Windows-based computers made in recent years are more than capable of running the AT&T Yahoo! Browser. Exact Windows PC system requirements for the AT&T Yahoo! High Speed Internet software are as follows:
What are the minimum PC specifications for AT&T Yahoo! Online Protection software suite?
Is the AT&T Yahoo! High Speed Internet service compatible with Apple computers?
Generally, yes. If you're a Macintosh user, you will be able to enjoy most benefits of the AT&T Yahoo! High Speed Internet service including a customized home page, enhanced email services, and advanced web tools. Specifically, the minimum requirements are:
Macintosh Requirements:
However, not all features of AT&T Yahoo! High Speed Internet are available to Macintosh users. For example, the AT&T Yahoo! Browser and AT&T Yahoo! Online Protection suite are not currently available for Apple computers. Apple users won't be able to use LAUNCHcast Plus or the all-new Messenger, or drag and drop files and photos onto their current browser.
How can I get help with any technical issues I may have with the new AT&T Yahoo! High Speed Internet service?
Our help website, email support team and toll-free technical support teams are fully prepared to assist you with any issues with your AT&T Yahoo! High Speed Internet service.
Do I need an additional phone line for AT&T Yahoo! High Speed Internet?
No. With DSL, your existing phone line is "split" to allow voice and data transmission at the same time. No additional line is required.
How does the AT&T Yahoo! Online Protection software suite make it easier to manage online security issues?
AT&T Yahoo! Online Protection brings all of our security tools together in one easy-to-use Dashboard. Simple icons, buttons, and options take the hassle out of staying safe online.
By accessing the Dashboard, you can quickly see the status of all your security tools: Anti-Spy, Anti-Virus, Pop-Up Blocker, Parental Controls, and AT&T Yahoo! Mail Protection. If everything is turned on and running smoothly, you'll see a green checkmark. If specific action is required, you'll see a yellow alert icon and instructions on what action you need to take.
If you see an alert — or if you want to take a closer look or adjust a particular security feature -- simply click on the small arrow beside the tool. From there, more options will drop down for further review and action.
How does the AT&T Yahoo! High Speed Internet service help me protect my children from inappropriate content on the Internet?
As any concerned parent knows, the Internet is one of the best tools available for kids as it is full of useful information and fun entertainment. However, there are also places and content on the Internet that are not appropriate for young eyes.
While there's no substitute for adult supervision and teaching kids good common sense while they're online, AT&T Yahoo! High Speed Internet Service offers free Parental Controls and some of the best anti-spam tools online. In fact, Yahoo!'s Parental Controls have recently been awarded The National Parenting Center Seal of Approval and iParenting Media's Hottest Products Award. In addition, i-SAFE America, a leading non-profit Internet safety education foundation, has said that utilizing AT&T Yahoo! Parental Controls to create personalized setting for each child, block unsuitable web contest and control who is able to communicate with your children is a key way to help make sure they stay safe online.
Parental Controls can be activated by the account holder and can be applied to each individual user of the service. We also know that as your children grow older, they can make decisions for themselves. That's why Parental Controls provides fully customizable filters for many different age ranges.
You want to keep your kids safe online and Parental Controls will help by providing you with powerful filtering tools and useful Internet safety tips. Download AT&T Yahoo! Online Protection, the all-in-one security software suite, on to every computer in your house that you want to protect with Parental Controls and our other security features.
Once you are a AT&T Yahoo! High Speed Internet member, you will find more information about Parental Controls, and the entire AT&T Yahoo! Online Protection software suite, in your My Services area.
How will the AT&T Yahoo! High Speed Internet service help protect me from viruses and other online threats and nuisances?
With the frantic pace of work and family life, we know that most people don't have much time to spend thinking about Internet security. However, it is becoming an increasing concern. That's why we built AT&T Yahoo! Online Protection, an all-in-one security software suite that takes the hassle out of protecting your PC, your files, and your family online. This Online Protection software suite, which includes PC Anti-Virus built by Computer Associates®, is available to AT&T Yahoo! High Speed Internet members at no additional charge. The security suite includes a convenient Dashboard, from which you can view and control your PC Anti-Virus, Anti-Spyware/Adware, Parental Controls, Pop-Up Blocker, and AT&T Yahoo! Mail Protection tools.
Many virus protection software products will remove dangerous email attachments, should you try to open them. AT&T Yahoo! High Speed Internet takes virus protection one step further, by helping to prevent viruses from even making it into your inbox in the first place.
In addition, AT&T Yahoo! members may download free Firewall software, to help defend your computer and personal information from hackers.
Once you are a AT&T Yahoo! High Speed Internet member, you will find more information about Parental Controls, and the entire AT&T Yahoo! Online Protection software suite, in your My Services area.
How will the AT&T Yahoo! High Speed Internet service help protect my inbox from spam?
AT&T Yahoo! Mail will offer powerful protection through SpamGuard Plus, which redirects junk mail into a customer's bulk mail folder. Additionally, AT&T Yahoo! members can further improve the effectiveness of the spam filtering capability by tagging those messages that are considered spam. Over time, the AT&T Yahoo! spam filters learn what you personally consider to be spam and will become that much more effective in keeping junk mail out of your inbox.
In addition, AT&T Yahoo! High Speed Internet offers AddressGuard™, a premium spam feature that allows you to create hundreds of disposable email addresses. This comes in handy particularly when you need to provide your email address to people and companies you have no history with. Instead of giving out your permanent email address, you can give out a disposable email address. That way, if the disposable email address is abused in anyway, you can simply eliminate it to stop the spam from reaching your inbox.
I already have an email account through Yahoo! Do I need to use the AT&T Yahoo! email address?
If you are already have a "you@yahoo.com" email account you can continue to access your mail separately if you wish.
However, we highly recommend you give your existing you@yahoo.com account all the benefit of your new AT&T Yahoo! High Speed Internet service. This can be done at no additional charge by merging your you@yahoo.com account with your new AT&T Yahoo! account during the registration process. Just imagine all the added value you get from getting additional storage, premium spam functionality, premium virus protection, and more.
AT&T Yahoo! Mail users will also be able to receive messages from multiple email accounts (including @sbcglobal.net and @yahoo.com accounts) in a single inbox.
Can my AT&T Yahoo! High Speed Internet Home Page be customized according to my preferences?
Yes! You'll find many tools to quickly and easily change the content, colors, and layout of your AT&T Yahoo! Home Page.
What is Web Advantage?
Web Advantage is a discount package offered to customers who purchase both AT&T Yahoo! Internet Access and select AT&T Yahoo! Small Business online services.
The discount is applied to the monthly service fees for AT&T Yahoo! Business Mail, AT&T Yahoo! Web Hosting, and AT&T Yahoo! Merchant Solutions.
The discount depends on which AT&T Yahoo! Internet Access services you subscribe to:
What fees are discounted if I participate in the Web Advantage program?
The monthly hosting fees for AT&T Yahoo! Business Mail, AT&T Yahoo! Web Hosting, and AT&T Yahoo! Merchant Solutions are discounted if you participate in the Web Advantage program.
AT&T Yahoo! Merchant Solutions transaction fees and product add-ons, such as additional email accounts, email storage, and web site disk space, are not discounted.
How do I sign up for Web Advantage?
Brand-new customers must sign up for AT&T Yahoo! Internet Access first. Once that process is complete, you will be presented with a link to the AT&T Yahoo! Small Business sign-up pages. When you have finished signing up for a qualifying AT&T Yahoo! Small Business service, you will be billed at the Web Advantage discounted rate.
To start the sign-up process, go to the Web Advantage page and click the "Sign Up" button under the Internet Access plan you would like to order.
Does AT&T Yahoo! High Speed Internet offer unlimited Internet access, or will I be charged according to my usage?
AT&T Yahoo! High Speed Internet charges a flat monthly fee, guaranteed. You will not incur additional charges based on your Internet usage.
How do I know that prices won't change in the future or that I won't be charged for features that are currently included?
If you signed up for an annual package, your price for Internet access is guaranteed for 12 months, period. We are committed to providing a competitive price that meets the needs of our customers.
There are premium services, such as additional email storage and downloadable games that can be purchased through Yahoo! and you can sign up for these using your credit card.
Do I have to purchase a modem and pay an activation fee?
Occasionally, as a special promotional offer to customers who order online, AT&T Yahoo! High Speed Internet includes a free modem and free activation (a value of over $200). If this offer is not available, you may be required to purchase a modem and pay an activation fee, but those fees will be disclosed to you before you sign up for AT&T Yahoo! High Speed Internet. Currently, from 10/03/06 there is a charge of $49.99 for the DSL modem with $49.99 mail in rebate. Or if you prefer a Wireless Gateway this will cost $79.99 with $49.99 mail in rebate. There is no activation fee.
For more information about AT&T Yahoo! Internet Access options use the following links:
AT&T YAHOO! INFO | AT&T YAHOO! FAQS | AT&T YAHOO! DIAL UP | AT&T YAHOO! DSL
AT&T companies provide high-speed DSL Internet access lines to more American consumers than any other provider and are among the nation's leading providers of Internet services.
